Frequently Asked Questions

To start playing at Wunderwins just click CREATE ACCOUNT and fill in a few short details. Press submit and you're all set!

Click on ”Log in” at the top of the Wunderwins homepage and select ”Forgot password”.Fill in your email address and you will receive an email straightaway with a reset link. Still having problems? Feel free to contact our support via the live chat button on the bottom right of your screen.

As part of the Malta Gaming Authority (MGA), EU financial and AML regulations that Wunderwins is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Wunderwins Management).

The verification / KYC process is a standard check of the player’s identity and payment methods and to abide by anti-money laundering laws.
To verify your account, you need to send copies of some documents to [email protected]

The documents requested may include, but are not limited to:

• A photo of a valid personal identification document (ID, Driver’s license, or Passport)

• A photo of the front and back of the signed valid credit card(s) used for depositing and copies of all other payment methods registered or used

• A photo of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player's casino account

• A photo of a valid Bank Statement

Click the ”Cashier” button, choose your preferred payment method and amount and you're almost there. Just follow the displayed instructions. If there's a bonus available, don't forget to select it when depositing so that it's credited straight into your account.

The minimum withdrawal is €30 or equivalent in your local currency. Please note that some payment methods may be subject to higher withdrawal minimums.

Any bonuses available will be selectable in your Cashier while making your deposit. The Wunderwins promotions page will present you with our general offers but make sure to sign up to the Wunderwins wonderful mailing list to receive special offers directly in your inbox!

The wagering/play-through requirement is the number of times you need to play your balance until your bonus and any potential additional winnings derived using bonus money, can be withdrawn.

Check our Terms & Conditions for more information regarding each promotion's wagering requirements.

They are changed and added to almost daily! For the most up-to-date offers just click on the Promotions page and don't forget to opt-in to receive marketing directly to your email for even more offers!

We have 4500+ games from the world's best game providers including online slots, video poker, table games, blackjack, roulette, live casino games, scratch cards, bingo and more!

With loads of new releases each week, you will never be bored at Wunderwins!

It's possible that you have lost connection to the servers. Refresh the page and try to open the game again. If you still have problems, pop onto our live chat or email and the Wunderwins team will help you out.

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Wunderwins Assistance