1.General Bonus Terms & Conditions
1.1. From time to time we may offer bonuses, rewards, promotions, competitions, cashback and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs”). Each specific promotion will also have their own customer terms and conditions outside of the General Bonus Terms and Conditions. By taking part in any promotion and agreeing to receive bonuses offered by Wunderwins, you automatically consent to comply with our general bonus terms & conditions.
1.2. In case you intends to participate in a promotion or to receive some bonus offered by Wunderwins , but does not properly understand how the promotion/bonus works, he or she should address Wunderwins Customer support for clarification.
1.3. Wunderwins reserves the right to add, remove or alter any of the promotional/bonus details or terms.
1.4. It is your responsibility to regularly check the bonus terms and conditions for any amendments or updates. In case any alterations in terms and conditions take place, be it the general Terms and Conditions or the terms of a specific promotion, Wunderwins will inform you.
1.5. We may make terms and conditions available in various languages for convenience. In case of any discrepancy between the English language version and the non-English language version of these terms and conditions, the English version takes priority.
1.6. Offers are limited to one Offer per Player (one Offer per household address, shared computer or shared IP address, email address, telephone number, payment method).
Wunderwins reserves the right to suspend or close any account suspected of being a duplicate. The original deposit made by the Player if applicable will not be confiscated and only the Bonus and/or winnings from the Bonus will be confiscated.
1.7. Unless otherwise stated, active Bonus must be wagered within 7 days of issue, otherwise both bonus funds & winnings associated with the relevant bonus will be forfeited.
1.8. When you take part in a promotion, both deposited funds and bonus funds become the “bonus balance”. If a bonus is active the wagering must be completed, or the bonus must be zeroed out, in order for a withdrawal to be made. The only exception will be if you wish to withdraw your deposit only, in which case the bonus funds and any winnings will be forfeited.
1.9. If you have decided not to participate in a promotion(s), you have already opted into, you must contact Wunderwins Customer support and request cancellation of the bonus before placing any bets.
1.10. Unless otherwise stated, 20 EUR (or the equivalent in any other currency) is the minimum deposit to avail of promotions or bonuses.
1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.
1.12. If you wish to make a withdrawal before meeting the Wagering Requirements, you will forfeit your bonus winnings accrued, your bonus amount, and opt out of the promotion.
1.13. Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real money.
1.14. When playing an active bonus, your funds will be used in the following order: Funds required to trigger the bonus, Bonus funds and Any remaining funds.
1.15. You can withdraw real money balance before satisfying bonus wagering, by doing so you will forfeit the funds in your bonus balance.
1.16. In case you run out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, your account will be cleared from any remaining wagering requirements.
1.17. After wagering requirements are met, the deposit funds, bonus money and any winnings gained will become withdrawable real-cash money in your account.
1.18. Wunderwins bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive).
▪ Revoke and/or cancel any Bonuses and Bonus winnings that we regard to have been gained by misuse of the system.
▪ Ban such players from receiving further Bonuses
▪ Close the account
Abuse may include but is not limited to:
- Using multiple Account(s)
- Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us
- Wagering bonuses on excluded Games
- Co-operation, collusion or organisation of bets from the same source
- Manipulation of software, exploitation of loopholes or other behaviours which amount to deliberate cheating
- Hiding IP addresses or using a VPN(s)
- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
- Using strategies that take advantage of any software bug or failure or on the built-up value during real-money play.
1.19. We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions
1.20. We may make amendments to an Offer to correct typographical errors or to improve understanding and we reserve the right to amend or terminate an offer if required to do so for legal and/or regulatory reasons.
1.21. Wunderwins reserves the right to ban a player from participating in promotions at its own discretion at any time.
1.22. In case you failed to claim a deposit bonus, or forgot to do so, and intends to play with the bonus, you must contact Customer support prior placing any bets and ask to adjust your balance.
1.23. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
1.24. Bonus money is free money intended to help you enjoy Wunderwins ; it is not to be withdrawn once received. In order to prevent you from withdrawing your bonus funds instantly, Wunderwins (as well as other casinos) requires so-called “wagering” of the bonus money. Wagering coefficient indicates the number of times you need to place the amount of bonus.
1.25. Participation in some promotions require opting in. It can be done either by clicking on a link in the promotion on site / on email or by contacting the Customer support. You are free to opt out of receiving promotional newsletters at any time.
1.26. Bonus is in effect until bonus wagering requirements are fulfilled, all bonus money is lost or the bonus expire.
1.27. Game winnings from spins or game rounds initiated with bonus funds but completed with real money after the bonus has been wagered, lost or forfeited, will be removed and may result in your account being closed for bonus abuse.
1.28. We reserve the right to withdraw or suspend any promotion or campaign at any given time.
1.29. We reserve the right to update the bonus terms and conditions at any time.
2. Specific promotions
2.1. Free Spins
For free spins credited with a deposit, a maximum winning withdrawal cap of 100 EUR is applied (or the equivalent in any other currency).
2.2. Free Spins Without Deposit
For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 50 EUR is applied (or the equivalent in any other currency).
2.3.1. The cashback is calculated based on the weekly net loss. The calculation refers to members game activity from Saturday to Friday and is paid out on Saturday morning at 05:00AM CET.
2.3.2. Cashback amount must be wagered at least once before being converted to real balance
2.3.3. In order to be eligible to receive the cashback bonuses, the account’s balance must be under 1 EUR (or the equivalent in any other currency)
2.3.4. In order to receive cashback, player must have made at least one deposit during the week of the cashback + one bet during the calendar month
2.3.5. Wunderwins reserves the right to change or cancel any cashback program at any time, without prior notice, for any reason deemed necessary.
2.3.6. Cashback can’t be combined with any other bonuses or promotions. If you have an active bonus no cashback can be earned until completion or failure of the active bonus or promotion is achieved.
2.3.7. Accounts that are deactivated, suspended or in any way not deemed active and open will not be eligible for cashback.
2.3.8. Players are accumulating points by making bets. The point conversion and collection vary depending on each single bet amount as follow:
- For a single bet of a value from 0.10€ to 19.99€, we will consider 1€ = 0.25pt (or equivalent in another currency)
- For a single bet of a value equal or higher to 20.00€, we will consider 1€ = 0,45pt (or equivalent in another currency)
2.3.9. Cashback not used within 14 days will be removed from your balance.
2.3.10. Cashbacks are granted on real money bets only and won’t apply on active bonus bets.
2.3.11. The minimum cashback payout is 5 EUR (or the equivalent in any other currency). Maximum cashback payout per week is limited to 25% of the amount deposited during this week
2.3.12. If the player reaches a new level (Casino) during the current week, the new cashback percentage will start applying the following week.
2.3.13. Players who are entitled to a different cashback (ex: “VIP Cashback”) will not be entitled to the classic Saturday cashback
2.3.14. Cashback have only 1x wagering requirement obligations with no game restrictions.
2.3.15. Maximum winning cap from cash back is x5 cash back amount.
2.3.16. Wunderwins reserves the right to deny a player cashback if there is a suspicion of fraudulent behavior
2.3.17. Points and cashback % will be distributed as follow:
2.3.18. Depending on the type of games played, the contribution towards the point’s collection will vary as follow: Video Slots 100%, Virtual Sports / Table games / Video Poker / Scratch Cards / Virtual Games / Live Casino / Live Casino tables 0%
2.4. Instant Bonuses
2.4.1. From time to time, support agents might consider awarding free bonus money or free cash as an act of goodwill on a case-by-case scenario. In such cases and independently on the type or amount of bonus given, the maximum win resulting from that bonus cannot exceed 5 times the value of the original released bonus amount.
2.4.2. You can apply for reload bonuses only if you have no pending withdrawal.
2.4.3. Unless stated in the individual promotional terms, the welcome bonus terms shall apply to all reload bonuses.
2.5. Welcome Offer
2.5.1. Welcome bonus is offered on the first 3 deposits ever made by players and is split into 3 deposit bonuses:
- The first welcome bonus is a match bonus of 100% up to 550 EUR (or the equivalent in any other currency) + 100 Free Spins on Pimped (Play’n’GO) or Fire in the hole xBOMB (Nolimit City)
- The second welcome bonus is a match bonus of 200% up to 500 EUR (or the equivalent in any other currency) + 100 Free Spins on Legacy of Dead (Play’n’GO) or Dragon Tribe (Nolimit City)
- The third welcome bonus is a match bonus of 300% up to 600 EUR (or the equivalent in any other currency) + 100 Free Spins on Book of Dead (Play’n’GO) or Tombstone (Nolimit City)
2.5.2. Welcome package also includes Free spins offered with the 3 first deposits made by players. They are split as followed:
- Welcome Free Spins part 1: Once the first Welcome Bonus has been claimed, the player will receive 20 Free Spins per day for 5 days. The first 20 Free Spins will be credited 24hrs after the bonus has been claimed
- Welcome Free Spins part 2: Once the second Welcome Bonus has been claimed, the player will receive 20 Free Spins per day for 5 days. The first 20 Free Spins will be credited 24hrs after the bonus has been claimed
- Welcome Free Spins part 3: Once the third Welcome Bonus has been claimed, the player will receive 20 Free Spins per day for 5 days. The first 20 Free Spins will be credited 24hrs after the bonus has been claimed
2.5.3. It's important to note that players might see and claim a welcome bonus that is different from the standard offer advertised on site. Generally, these welcome bonuses are promoted by affiliate sites with Wunderwins' permission. If players claim such 1st deposit offers, they are not permitted to claim a second first deposit offer from other sections of the site. If this is discovered or allowed by a system glitch, the Casino reserved the right to close the player's account immediately and/or forfeit any winnings resulting from this abuse.
2.5.4 For player with registered address in Finland, the Welcome Package ONLY includes the Free Spins mentioned above on the first 3 deposits made
2.5.5 The welcome bonus must be wagered to complete the wagering requirements. Should a player attempt to withdraw before wagering has been completed of the bonus, the bonus and any potential winnings derived from the bonus will be forfeited.
2.5.6 The wagering requirement for the 3 Welcome Bonuses is described below:
- Welcome Bonus 1: Wagering requirement of 30x the bonus amount
- Welcome Bonus 2: Wagering requirement of 25x the bonus amount
- Welcome Bonus 3: Wagering requirement of 25x the bonus amount
2.6. Wager Free Bonuses
2.6.1. When playing with a wager free bonus offered by the casino, through a promotion/campaign or as a goodwill gesture from any member of the team, you are allowed a one-time withdrawal request (which will void the current bonus).In the case where funds remain in the balance, it will be considered as a win generated by your bonus and the bonus terms & conditions continue to apply.
2.7.4. The Welcome Offer can only be claimed once per player on any given machine being used for play at Wunderwins.
2.7.5. Any offer is non-transferrable.
2.7.6. The minimum qualifying deposit for the Welcome Offer is 20 EUR (or the equivalent in any other currency).
2.7.7. The match bonuses will be credited into the player account instantly upon making a qualifying deposit.
2.7.8. Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €1, €1 will count towards completion of the wagering.
Below are the games’ bonus wagering contribution rates:
- Slot games: 100% (aside from list below which do not contribute)*
- All other games: 0%
- *Slot games:
With an active bonus the following games are strictly forbidden to play, Table Games, Video Poker, Jackpot Games, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Book of 99,Born Wild, Caribbean Anne, Cherrypop, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jackhammer 2, Jammin Jars, Jammin Jars 2, Karen Maneater, Le Kaffee Bar, Lil Devil, Lost Relics, Moon Princess, Moon Princess 100, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint Megaways, San Quentin xWays, Scrooge, Sushi Bar, The Dog House, The Dog House Megaways, Tombstone RIP, Victorious, Victorious MAX, Vikings, Wanted dead or a wild, Who Wants To Be A Millionaire, Who wants to be a millionaire mystery box, Wild Swarm. In case that this is breached the bonus and any potential winnings derived from the bonus will be forfeited.
´2.7.9. We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games.
2.7.10. The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example, Money Train at €1 stake, the bonus buy is 80x (€80) so the bet size for this round would be €80.
2.7.11. Although the wagering rules listed above are Wunderwins default wagering settings, player’s participation in certain promotions activates special wagering mode for these promotions’ bonus money. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Any promotion with an irregular wagering mode will have an accurate description of this mode in its terms and conditions.
2.7.12. Players from the following countries are not eligible to receive the first deposit bonus: Estonia, Georgia, India, Indonesia.
2.7.13. Should any user use a bonus with sole purpose of creating a positive expected value on bonus return by using practices as Bonus hunt and collecting bonus games to play them in specific time aimed at securing a cash out of said bonus, then Wunderwins Casino will enforce condition number 1.23.
2.7.14. Any remaining bonus money from the Welcome Offer will be removed from a player account if a withdrawal is made before the wager is completed.
2.7.15. Not all payment methods are qualifying for bonuses. If eligible, when selecting the method in the cashier, the bonus will appear for selection. For further information, you can always contact our Customer Support.
2.7.16. Cash drop has a one-time (1x) wagering requirement. If the Cash drop is not used within 7 days, it will be forfeited from your balance.
2.7.17. In case of winnings resulting from playing with a no deposit / free money bonus / cash drop, the maximum withdrawal allowed is five times (x5) the bonus amount.